Terms & Conditions

These terms govern your use of the WHOOSH Logistics website and any courier services we provide. By using our website or booking a service, you agree to these terms. If you do not agree, please do not use the website or our services.

1. About us

WHOOSH Logistics operates from 195-197 Wood Street, London, E17 3NU. You can contact us at whooshlogisticsuk@gmail.com or 0330 043 7505.

2. Quotes and bookings

• Quotes are estimates based on the information you provide and are valid only for the details given at the time.
• A booking is confirmed only when we accept it. We may decline a booking at our discretion, for example where a consignment is prohibited, unsafe or outside our service area.
• You must give us accurate collection and delivery details, including access information and any time restrictions. We are not responsible for delays caused by inaccurate or incomplete information.

3. Your responsibilities

• You must ensure that goods are properly packed, labelled and fit for transport.
• You must not send prohibited or dangerous items, including illegal goods, explosives, cash, and items restricted by law or by our carriers.
• You must make sure someone is available at the collection and delivery points at the agreed times.

4. Prices and payment

• Prices are as quoted and are subject to VAT where applicable.
• Additional charges may apply where the actual service differs from what was quoted — for example extra waiting time, failed collections or deliveries, address changes, or out-of-hours work. We will tell you about any additional charges as soon as we can.
• Payment terms are as agreed with you at the time of booking. We may suspend services for overdue amounts.

5. Collection and delivery times

Any collection or delivery times we give are estimates and are not guaranteed, unless we explicitly agree a guaranteed service with you in writing. We are not liable for delays caused by traffic, weather, accidents, breakdowns, the acts of third parties or other events beyond our reasonable control.

6. Liability

• We carry goods with care, but our liability for loss of or damage to goods is limited as set out in your booking confirmation and, where applicable, by the Carriage of Goods by Road Act 1965 and UK domestic and international carriage conventions.
• Certain items — including fragile goods, antiques, artwork, and valuables — may be excluded or carry reduced liability unless agreed with us in advance.
• Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within the time limits stated in your booking confirmation.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

7. Website use

• The content of this website is for general information and does not constitute a binding offer.
• You must not misuse the website, attempt to gain unauthorised access to it, or use it to transmit harmful or unlawful material.
• All content, branding and design on this website belong to WHOOSH Logistics and may not be copied or reused without our permission.

8. Cancelling or changing a booking

If you need to change or cancel a booking, contact us as soon as possible. Charges may apply where a driver has already been dispatched or where cancellation happens close to the agreed collection time.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

10. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your booking applies. These terms were last updated in October 2026.