Privacy Policy

WHOOSH Logistics ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it. It applies whenever you use our website, request a quote, or use our courier services.

1. Who we are

The data controller is WHOOSH Logistics, 195-197 Wood Street, London, E17 3NU. If you have any questions about this policy or how we handle your information, contact us at whooshlogisticsuk@gmail.com or 0330 043 7505.

2. Information we collect

• Contact details you give us, such as your name, phone number, email address and postal addresses for collections and deliveries.
• Enquiry details, including the information you submit through our quote request form or by phone or email.
• Delivery details, such as parcel information, collection and drop-off addresses, and any instructions you provide.
• Technical data, such as IP address, browser type and pages visited, collected when you use our website.

3. How we use your information

We use your personal information to:

• Provide quotes and respond to your enquiries.
• Arrange, carry out and track courier and delivery services.
• Send you service updates, confirmations and, where necessary, administrative messages.
• Meet our legal, regulatory and accounting obligations.
• Improve our website and services.

We process this information on the basis that it is necessary to perform our contract with you, necessary for our legitimate business interests, or required by law.

4. Sharing your information

We share personal information only with service providers who help us operate our business — for example delivery partners, IT and communication providers, and professional advisers — and with authorities where the law requires it. Anyone we share information with is required to handle it securely and only for the purposes we specify.

5. Keeping your information

We keep personal information only as long as we need it for the purposes set out above, and to meet legal, accounting or reporting requirements. Enquiry details are kept for a reasonable period after we last contact you; records relating to completed deliveries are kept for the period required by law.

6. Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to our use of it, and to ask us to transfer it to another organisation. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.

To exercise any of these rights, contact us at whooshlogisticsuk@gmail.com.

7. Cookies

Our website uses only the cookies needed to make it work properly. Where we use any non-essential cookies or analytics tools, we will ask for your consent first and explain what they do.

8. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page, so please check back occasionally. This policy was last updated in October 2026.